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Our customer care team is a group of dedicated, knowledgeable individuals available to address any of your questions, comments, or concerns during the homebuying process and beyond.

As a valued client, our mission is to provide you with complete care from start to finish to ensure you are confident in your home purchase.

You can contact us any time via mail, phone, or email at:

Altree Customer Care Info:

2828 Bathurst Street, Suite 300
Toronto, ON M6B 3A7

customercare@altreedev.com

(416) 800-3486

FREQUENTLY ASKED QUESTIONS

What is a PDI?
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Can I make changes after I’ve made my finishing selections at the Décor Boutique?
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Why do upgrades cost more than at the local home reno store?
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How do I submit my warranty forms?
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What is interim occupancy?
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How do I pick up my keys on interim occupany?
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When is final closing and what happens on this day?
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What does it mean when a building is registered?
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What insurance do I need and how do I get it?
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Am I allowed to paint or do other work to my condo?
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Can I rent out my parking space or locker?
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What is Tarion and what do they cover?
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